VoxTrack

What is Voxtrack

VoxTrack Enterprise is a client-server solution that allows users to record and archive all outgoing and incoming conversations. VoxTrack Enterprise is a Symbian application compatible with S60 (3rd and 5th Edition) mobile devices. Archived mobile conversations can be accessed via the internet browser of the user’s choice and is secured with a username and password. The user is also provided with flexible search options for recordings sorted either by the user ID or his group, the model of the mobile device or SIM card, the date and hour of the recorded phone conversation or the number of the incoming or outgoing call.

Who can use Voxtrack

VoxTrack Enterprise allows a company or institution to have critical business information stored and secured in one repository. It also ensures that you have full records of agreements made with clients while also allowing you to monitor whether your staff professionally represents your organization and adheres to your both your company standards and the legal requirements necessary to conduct business in your sector.

• Financial Institutions and Banks: Given the current economic climate-as well as increasingly strict regulations and the need to ensure effective risk and compliance management—financial institutions are now the most intensively-monitored companies in the world. Rest assured that VoxTrack Enterprise is the right mobile voice recording system to compliment your corporate compliance program.
• Emergency Services: Public health services, security and monitoring agencies, ambulance or alarm companies are charged with protecting the public in during emergency situations. For this sector VoxTrack Enterprise mobile voice recording is the perfect tool for enhancing both security and quality of service.
• Contact Centers: Call centers are increasingly employing remote or outsourced staff to save costs and space. VoxTrack Enterprise provides your remote call center managers with valuable employee-performance information, which allows you to ensure customer retention and satisfaction.

Why to use Voxtrack

Organizations want to record their mobile conversations for a variety of reasons. These include:

• Tracking business conversations with clients made while working "on the run"
• Legal and regulatory compliance needs
• Dispute verification
• Evidence disclosure
• Decision support and liability protection
• Improved customer satisfaction
• Quality assessment
• Improvement of your business

How it works

• The incoming and outgoing mobile phone conversations are recorded and sent automatically via a GPRS/3G/WLAN connection to the archive on the server.
• The recordings repository can be hosted by Psiloc or installed on the customer server-side.
• The recordings are in .AMR format, which guarantees high quality of the records and decreases the costs of the data transfer to the server.
• The mobile application offers an automatic voice-recording option.
• The recording signal (i.e.-the tell-tale beep) and the warning message can be turned off. (However, please check the legal regulations that govern your country and business before implementing this option), so the application can be set to work smoothly in the background of ongoing conversations.
• Access to the application is secured with a login and password.

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Become a partner

To become our partner, please contact our business development managers and we will match you to the flexible cooperation model that is right for you.